Returns & Refunds

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Tackelit does not do returns or refund on Change of mind purchases.  Faulty merchandise returned within 30 days with be replaced where possible, if not a full refund will be given.  Please ensure that you read all instructions that accompany your product before use, as we do not do returns and refunds on products where instructions have not been followed. 

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Damage caused from not following suggested care instructions will not receive a replacement or refund.​

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Refunds will be issued within 10 business days, from day of agreement.

 

Returns Procedure

 

To return faulty merchandise please follow this easy procedure:

 

    1 - Contact sales@tackelitproducts.com.au to advise us of the fault, please include photo’s.

    2 - You should receive a response within 5 business days.

    3 - Once we have determined the fault, we will replace your items, you will get a confirmation email to let you know
         your items are on the way.

 

Cancellations

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We do not permit cancellation of orders.

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Shipping Policy

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We endeavour to ship your order to you within 5 business days.  

If supplies are on back order, you will be notified within 3 business days of any possible time delays.  

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We ship with Australian Post.  

Postage is based on weight and location.  

You will receive a tracking number via email once goods have been shipped.

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If an item needs to be returned for any reason, the cost of shipping is at the expense of the customer.  

If the return is due to a fault, we will send out your new items, free of charge.